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MISKAT MILU
Apr 11, 2022
In General Discussions
From ordinary password resets to sensitive customer complaints that require a more human touch, it's easy to feel like you're simply reacting to Latest Mailing Database customer queries instead of providing strategic support. Customer support has traditionally been considered reactive work. At Intercom, we help our customers troubleshoot and ultimately resolve their requests through a mix of proactive, self-service and human support. As with other customer-facing environments, this requires sustained energy, empathy, and enthusiasm to meet and exceed customer expectations. “Through personal development and adopting a growth mindset, I have transformed my relationship with customers and teammates” But the reality is that demanding customers, high attrition rates, and sheer volume of customer queries can escalate and wear out even the most experienced support rep. This pressure can have a ripple effect throughout your department – ​​draining team morale, affecting performance and damaging your relationship with your customers. Without space to reflect and recharge, your team can quickly become exhausted as the Latest Mailing Database gap between customer needs and team resources widens. As a Senior Customer Support Engineer at Intercom, I had access to internal leadership development that broadened my understanding of what success in customer support looks like. Through personal development and adopting a growth mindset, I have transformed my relationship with clients and teammates. So what's the secret to increasing team productivity while maintaining morale? You need to inspire your team to seek MORE Looking for MORE The most important lesson I learned was to always seek more This means leveraging M motivation. Extrinsic motivation comes from wanting a reward or trying to avoid a punishment. As Pink puts it, "The problem with making an extrinsic reward the only destination that matters is that some people will choose the fastest route there, even if it means taking the Latest Mailing Database lowest route. "Intrinsic motivation, on the other hand, stems from performing an activity for its own sake and feeling rewarded for it, despite the lack of external reward. "For artists, scientists, inventors, school children and the rest of us, intrinsic motivation - the willingness to do something because it's interesting, challenging and absorbing - is essential for high levels of creativity. ."There's a good balance between the two, and I've found tapping into both types of motivation is key to maintaining a focused supportive mindset. Setting personal and professional goals through project work.
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